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Frequent Asked Questions (FAQs)


Consumption

Storage

Order and Delivery

Monthly Subscription



Consumption

1. How often should I drink bird's nest?

Our body can efficiently absorb 3 grams of dried bird's nest per day. You can choose to drink a bottle of 3 grams bird's nest or 2 bottles of 1.5 grams, morning and night. 

2. Any benefits if consume daily?

Consistency is key! Bird's nest contains sialic acid and epidermal growth factor protein. Daily consumption of bird's nest helps to stimulate cell growth, boost immunity and anti-aging. Read more here!

3. How should I ingest for the best result?

Consume us either early morning or before bed on empty stomach for better absorption.

4. Can mom-to-be safely consume?

We recommend consuming only after the first trimester until 6 months postpartum. This helps in the development of your newborn and helps improve the mother’s immunity and stretch marks recovery.




Storage

1. How long do I need to consume after receiving?

There’s no preservative added as our bird's nest are only cooked upon order. So, it’s best to keep us refrigerated and consume within 14 days upon receipt.

2. How should I store it?

It’s best to keep us refrigerated or store us under a cool temperature (0-6 degrees) to retain our freshness and texture.

3. What should I do if I can’t finish once opened?

We highly recommend keeping us refrigerated and consume it within 24 hours.




Order and Delivery

1. Where does your delivery cover?

At the moment we only deliver within Klang Valley. You may check our delivery coverage here. Please contact us if you are still unsure. Do subscribe to our newsletter and follow our social media for the latest update on interstate delivery.

2. How much will delivery cost?

We provide free delivery within 20km radius otherwise RM15 flat rate will be applied. Check out our delivery coverage here for more details.
All orders will be delivered through Lalamove/Mr. Speedy.

3. When can I receive my order?

As our bird's nest are cooked upon order, you could expect to receive it within 1-3 business days.

4. Can I reschedule my delivery date?

Kindly reach out to us 3 business days before your selected date. If your order has been processed and transferred to our delivery partners, we would not be able to make changes.

5. Can I make an order and deliver it to more than one location?

Yes, you can. Kindly contact us to check out for the fare charges.

6. Is self pick-up available?

Yes. Please reach out to us to make arrangements.




Monthly Subscription

1. Why should I subscribe to a plan?

Consume bird's nest daily aids in your health immunity and skin rejuvenation.

By signing up to our monthly subscription plan, you can enjoy up to 15% off your custom bird's nest instantly and expect to receive at its peak freshness every 2 weeks, while the delivery fees are on us! Most importantly, there is zero commitment needed for subscribing, you can pause or cancel your plan anytime, as well as total flexibility to change your personalised options without any extra charges.

As our subscribers, you will also get more insights and exciting exclusive privileges coming soon!

2. How does it work?

You are just a click away from your health and beauty needs!

Step 1: Pick your preferred subscription plan
Step 2: Custom your own bird's nest
Step 3: Complete your details & proceed with payment
Step 4: Receive your fresh bird's nest every 2 weeks
Step 5: Enjoy your continuous supply of bird's nest and start glowing!

3. When will I be charged?

You will be billed upon the subscription date. The subsequent bill will be charged on the same date every month.

4. Can I change my subscription plan or my personalised options?

Yes, we are always happy to help you find the plan that suits you best. Please email us your details at [email protected]. All changes will start on the following month.

5. What is the delivery charges for subscribers?

We provide complimentary delivery to our monthly subscribers!

6. Can I have my subscription to deliver to 2 addresses?

Unfortunately we only deliver to one address for each subscription plan. 

7. Can I pause/cancel my subscription plan?

We are sorry to see you go! We provide full flexibility for our subscription plan. Please email as at [email protected] one month in advance prior to your intention for cancellation for us to make the necessary changes.